Everything Lulu

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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

ORDERING

How far in advance should I order?

For custom, intricate cake designs, we recommend placing your order several months in advance, especially for wedding cakes during the peak wedding season (May to October), when we often book 6 months to a year ahead. However, if our schedule permits, we may be able to accommodate last-minute orders.

 

For simpler standard cakes, such as those adorned with sprinkles and buttercream flowers—we suggest providing at least a week's notice. However, it may be possible to place orders for these cakes within the same week, depending on our volume.

 

For our Simplicity and Petit Tiers collections, we typically advise ordering 2 weeks in advance, although we occasionally have availability for orders placed the week of.

What are your hours? What if I need a need a cake for a day that you aren’t open?

We are open Thursday through Saturday from 9:30 AM to 3:30 PM and on Sundays from 9:30 AM to 1:30 PM. For special cakes and events, we can accommodate cake orders and pickups on our closed days. However, please note that we require a minimum purchase of $500 for cakes ordered from Monday through Wednesday. Please inquire about suggestions for cake flavors that have a longer shelf life should you wish to collect on Sunday to serve whilst we are not open for business. 

DELIVERY

What are your delivery fees, restrictions and guidelines?

We require a minimum purchase of $75 for delivery. Our delivery fees depend on factors such as distance, logistics, time of day, traffic patterns, tolls, and the size of your cake. For reference, local delivery fees in Westchester average $30, while our delivery fee to Manhattan typically starts at  $127.

We request a delivery window of two to three hours for all cake deliveries. If you need a tighter timeframe, you can request a "time stamp" for an additional fee, allowing for a delivery window of 45 minutes to one hour.

 

Once we arrive at your destination, our drivers will wait no longer than 10 minutes. If we are unable to reach you or someone on your behalf, and no one is present, we will return the cake to the bakery. Please note that a repeat delivery charge will apply if you decide to have us return to your location.

 

Our drivers must hand off your cake to someone, and we do not recommend leaving cakes unattended or at your front door. If you request this, we are happy to accommodate, but we cannot be held responsible for any damage that occurs while the cake remains unattended.

PRICE & SIZING

What is your minimum cost for custom cakes?

Our custom cakes require a minimum size of 9 inches for any intricate detailed artwork. For instance, if you desire a two-dimensional cutout of Mickey Mouse or an even a 3D-shaped Mickey, the cake must be at least 9 inches. For simpler designs, such as a number cutout or a basic smiley face, we can be more flexible with smaller sizes, which are determined on a case-by-case basis.

 

Our tiered custom cakes start at $10 a serving and up. 

 

If you're mindful of your budget, we recommend ordering toys or cake toppers to enhance your cake. We would be happy to decorate the cake in a specific color scheme or style to complement your store-bought toppers.

Do you make 3D shaped cakes?

Yes, we create 3D-shaped and carved cakes (such as cars, dogs, handbags, etc.). These cakes typically require a minimum of 30- 40 servings and start at $15 per serving, with prices increasing based on the level of detail and intricacy.

What is the smallest tiered cake I can order?

The smallest tiered cake we offer is a two-tier cake for 20 servings from our Petite Tiers collection, starting at $290.

WEDDINGS

What is the difference buttercream vs fondant?

Our custom cakes require a minimum size of 9 inches for any intricate detailed artwork. For instance, if you desire a two-dimensional cutout of Mickey Mouse or an even a 3D-shaped Mickey, the cake must be at least 9 inches. For simpler designs, such as a number cutout or a basic smiley face, we can be more flexible with smaller sizes, which are determined on a case-by-case basis.

Our tiered custom cakes start at $10 a serving and up. 

Buttercream cakes are covered with our signature Italian buttercream recipe: organic egg whites, butter from Upstate farms, sugar, sea salt and Singing Dog Vanilla. Less-sweet than most American buttercreams, this light and creamy frosting serves as the foundation for all of our buttercream cakes. Because of its fluffy, airy texture, there are a few limitations on designing a cake with buttercream. We usually shy away from concentrated, dark/ deep colored exteriors when working with buttercream as they can often stain. A few swaths of deep color here and there are manageable, but we don’t suggest covering an entire cake in navy blue, for example. Additionally, the patterns on a buttercream cake are limited to textures that we can execute with that medium such as: swirls, pleated rows, spackle or stucco effects, Swiss or single dots, vintage Lameth-style piping or a simply modern, smooth finish with a piped beaded trim or clean bands of sugar ribbon. Fresh or sugar flowers can be placed on buttercream cakes usually without issue.

 

Kindly browse our buttercream cake selections for ideas on patterns, texture and overall design. Our fondant cakes are created by delicately placing rolled fondant over a cake that has been crumb-coated with a light layer of our signature buttercream. This thin layer of fondant will yield a smooth, porcelain like finish and is ideal if your end goal is either a deep, dark or bright colored exterior color, incorporating a lot of metallics, envisioning intricate patterns and designs, quilting and ruffles,and heavy sugar floral coverage. Our imported fondant is soft, with a pleasant melt-in-your mouth texture, delectable in taste, and much less sweet than the domestic fondant that appears on most wedding cakes. However, since the coverage of fondant is relatively thin, and just a small portion of each cake slice will have some fondant on it, your decision to select buttercream over fondant should not be motivated by taste, more so than your design. Ask us to try a sample on one of your tasting cakes if you wish!

What are the different options for placing flowers on our cake?

There are several options for applying flowers to your cake. The first, and more cost effective option is to have your florist place fresh flowers on your cake. We don’t apply fresh flowers at the bakery because they usually start to wilt if placed too early; therefore, we suggest having your florist apply them prior to the reception. We’d be happy to partner with your florist, should they need some direction.

 

Another option to elevate your cake would be to have us craft your flowers out of sugar. With intricately hand-crafted petals, wired together and color- dusted to perfection, our sugar flowers are an exquisite artisanal touch to any wedding cake. We usually require at least 4-6 weeks notice to craft sugar flowers, however we often keep popular varieties and colors in stock. The average cost of sugar flowers run $75-150 for several clusters on a cake to $500 and up for a full floral cascade of flowers. The sugar flowers are a real treat for any flower girl, or you can save your flowers forever by preserving them as a keepsake.

 

Lastly, we also craft old fashioned buttercream flowers. While not as intricate in detail, buttercream flowers are a simple, classic way to add pops of color and texture to your design in a more cost-friendly way. Buttercream flowers usually work well with pastel colors, and particular varieties: roses, hydrangea, lilly of the valley, poppy and anemone, sweet pea and most greenery

May we customize our own flavors and how many flavors may we choose for our wedding cake?

Our recipes are tried and true and are a cumulative result of crafting wedding cakes for over 20 years. Therefore, we usually like to stick with what works. We will gladly modify our existing cake flavors within reason, so long as the final product exceeds our own expectations when it comes to taste. If you have a request for a flavor not available, please inquire about the possibility of it being an option. We usually shy away from family recipes as they aren’t meant for scaling up for the masses.

 

We suggest selecting one flavor for your wedding cake, and no more than two, if you’re having a hard time to decide. Selecting more than 2 flavors can complicate things for service.

What if we want a chocolate cake? Can the outside still be white?

This is a very common question with a very simple answer: no matter what flavor you select for the inside of your wedding cake, the outside of your wedding can be white. Or any other color for that matter.

How much cake should we order?

We truly feel that having enough cake for all your guests is probably your safest bet. Running out of wedding cake on your wedding day is not a good look. And while it’s true that there are folks who don’t eat a bad- tasting wedding cake, those very people are those ones who go back for seconds if it’s a delicious wedding cake! Therefore, we can’t answer this question with some random formula for ordering cake. We simply suggest ordering for everyone and if there’s extra cake, we're sure your hardworking vendors and Maitre D staff will be extremely appreciative!

Should we save the top tier of our wedding cake for our anniversary?

If you’re ordering a wedding cake that is 3 tiers or larger, we offer a complimentary anniversary tier one year later, so there’s no need to save your top tier and waste your precious freezer real estate— Just reach out as your anniversary date approaches and we will have one ready for you.

How big will my cake be?

Please refer to our tiered cake chart on that Weddings page that includes the variable number of servings and how many tiers those servings will yield.

Do I need a cake stand?

Our wedding cakes come on finished cake boards. A cake stand isn’t necessary, but if you want to add some drama and a little height to the cake, we’d be happy to steer you in the right direction for ordering a cake stand from your party rental company should your caterer not supply one on your wedding day. They are also available for purchase on Amazon, eBay and other online sellers, our favorite being Sarah’s Stands.

When do you make/ deliver the cakes?

All cakes are baked, filled, stacked and finished the night before your wedding. Decorations for the cake (sugar flowers, figurines, monograms, etc) are typically crafted weeks before your event.

 

We deliver our wedding cakes the day of your wedding. Our delivery fees are based on distance, time of day, traffic patterns and other pertinent logistics.

Do you make fake or dummy cakes?

Typically, it’s the work that goes into crafting a cake that costs more than the cake itself, so we don’t make fake cakes. Styrofoam is also bad for the planet!

CANCELLATION & POSTPONEMENT POLICIES

What is your cancellation policy?

1. Standard Cakes

   - Can be cancelled and refunded in full with **7 days' notice**.

2. Simplicity and Petite Tier Cakes

   - Can be cancelled and refunded in full with **14 days' notice**.

3. Custom Cakes and Wedding Cakes

   - All custom and wedding cake cancellations will incur a $100 cancellation fee

   - Cancellations made with **14 days' notice** will receive a **50% refund** of the order total.

   - Cancellations made with **less than 14 days' notice** are **non-refundable**.

4. Postponement Policy

   - If you need to postpone your cake due to unforeseen circumstances, please provide us with at least **72 hours' notice**. We will do our best to accommodate your request for a future date.

   - Please note that additional fees may apply if we have already begun working on design elements for your cake that are perishable and no longer usable.